Cot Mattress Company Latest Reviews

Customer Reviews

We never solicit for reviews. We believe that you should not be pestered to express gratitude for receiving the product and service you have paid good money for.
We do receive reviews, mostly they are very similar, praising our products and customer service. We do not to publish them all as it would result in a lengthy repetitive list.

We do publish your "detailed" reviews, both positive and negative, which provide an honest insight into our products and services.

Latest reviews

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S.H

The mattress supplied by the Cot Mattress Company is brilliant. My grandson loves his cotbed and the new mattress. My daughter loves that the topper can be unzipped in the case of a spillage, washed and reused, but best of all is the spare topper. The quality of the manufacture is first class. I cannot recommend the Cot Mattress Company's products highly enough. mattress was really well packed and arrived earlier than expected". Also the personal customer service is first class. Thank you

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All Coolmax not the same

I had a cot mattress from the cot mattress company with a coolmax cover it has been excellent my daughter sleeps well, covers washes ok, feels quality material mattress like new now in loft with cot.
I was given a toddler bed and got a cot bed mattress via Amazon and the coolmax cover was paper thin. I wrote to the company who sent it and said if Coolmax is a brand name should it not all be the same? Never got a reply! Sent same email to Cot mattress company and got a reply same day, He did me a deal on a coolmax cover. It is a totally different product just makes the mattress feels so much more comfortable and luxury. I think it should be law all coolmax should be the same standard so you do not get done!
Well Emma thanks for allowing us to post your feed

Dancer

Sometimes you buy a product and you think I am going to write to that company and just say how delighted we are with the whole purchase.
Helpful telephone advice, quick response to our emails, and sorting out a quick delivery, your service has been excellent. Your mattress gives us reassurance everytime we put our daughter on it. Feels "the real deal" Best bit is the spare zippy- onny toppers. Except. keeps making Granny say "We never had that so easy in our day with spare tops.
As you can guess we have recommended you many times

Thank you for your generous feedback. N.B For anybody reading this The mattress purchased was "The Dependable with Coolmax".

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J.T B

I am a meticulous internet researcher, I found very good reviews about your products and especially your service going back years. So now I have a Nightynite natural safe mattress, not too firm, not too soft, and the re-moveable waterproof washable zip on cover system is great, no need for a separate mattress protector. Speedy delivery, a great quality product , great value. I am a very satisfied customer, I will be pleased to recommend you .5 out of 5!

N.B. the mattress J.B. purchased was a Dependable.

From Em

Seven years ago we purchased a so called good pocket sprung cot mattress From Amazon. it had a big dent and dip in it in less than a year. We then purchased one of your reassurance mattresses. My first son used it for 4 years and he is now in a single bed. My second son has used the same mattress for nearly two years. The zip out tops are excellent wash and wash. This is a thank you email because the mattress is still a good as new and I thought I would let you know as I was buying a pack of your sheets .

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Thank you Helpline

Which ever marketing company you use they got the name right with "The Dependable" a fitting name for this cot bed mattress. Just perfect in every way my son sleeps so well on it. The replacement washable zippy tops have kept it looking like new. The mattress is well over two years old now, still like new. I was going buy another cot and DEP for our second child. Contacted your Helpline to check the mattress was the same quality. He said. think about putting your older child in a single bed and use same cot and mattress for new baby your Dependable mattress will last you five more years. We thought three years old was too young for single bed, but it has all worked out perfectly
Thank you so much. So you saved us money on a new cot and a new mattress and did yourself out of a sale!

Thank you Liz for your Email, let is know when you get seven years from your Dependable mattress.

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YOU ARE UNBELIEVABLE

I am now home with my super mattress, so happy and relieved

That is less than 3 hours after talking to you on the phone.

You may post this up as a review
Mattress arrived from Amazon on Wed we opened it up today (Friday) for our special visitors this weekend and the fumes coming off it were horrendous, stunk the room out in minutes. I put mattress in our garage, they can have it back, cant put a baby on that, disgusting.

Phone Cot Mattress Company at 3pm in a panic "Can you help us, you are just 18 miles from me I am in Dudley. 45 mins away "

He talked me through the website I bought a pocket sprung mattress, he said he wlll make it now and I was to meet him at (Xxxx) pub car park in Quatt before 5pm .

He arrived in a convertible with roof down and big box sticking out of the top I swopped the mattress for a bottle of wine.

Yes the mattress was dearer but it is lovely, fits perfectly, top quality feel to it, I will be so pleased to welcome my visitors tomorrow.

OK it was a fluke that it was on his way home, but what company would do that?

Very pleased to meet you. Thank you for the wine, lovely guesture. With respect we did cut your review short, "your thank you" is very much appreciated" but we cant print all those compliments!........Hope your weekend went well

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like buying from a local shop!!

I spoke to one of your phone sales people as I had acquired a gorgeous cot but needed an unusual mattress size. I needed the best mattress very urgently for a special visitor at the weekend. He knew the cot and advised me on mattress choices available. He said the mattress takes a special size sheet. I ordered the mattress, but forgot to order the sheets! The mattress arrived with a free lovely organic fitted sheet. Without it I would have been cutting up one of my own double sheets!

On the packing note was a hand written message saying "I think you will need a sheet, enjoy your weekend!" - Unbelievable thoughtful guesture, when you buy online you do not expect this!.

Delighted with the mattress, top quality and of course my free sheet.

I would appreciate a reply to my email please.

Hello Granny G - Well I felt we struck up a rapport with our fun telephone chat, I saw your order come through, realised the mattress would be pretty useless without the sheet we discussed so I took the opportunity to send you a free one.

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H. R-B.

Good morning Cot Mattress Company. We have recently finished using your natural crib mattress after 6 months. been fantastic he slept so well on it. It is as good as the day it was purchased. Washable covers and waterproof protector so it can be used again and again, Such a shame to hide it away in the loft. How do we find somebody that we could lend it to? We also bought a cot mattress from you based on our experience with our crib mattress.
Morning Hen, Thank you for your email There is this near you https://www.freecycle.org/town/BristolUK
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Why do you not list this? Are you ashamed of only getting 4.8 out of 5?

Cot Mattress Company Limited
751 reviews | 4.8 out of 5
Cot Mattress Company Limited is trusted by hundreds of Amazon.co.uk customers in the UK.They have been selling on the Amazon.co.uk marketplace since 2011. They sell NightyNite, BAMBPRAM, Cot Mattress Company, NightyNite®, Cot Mattress Company ltd and other brands products. They have several dozen products in stock fulfilled from their own warehouse.

However I am interested to know why this review is not your own website. I am more than happy with my cot bed mattress.

Hello Lisa, Thank you so very much for that. Very interesting, Honestly we have NEVER EVER seen that review!! We were on Amazon but we stopped it last year because it made our products more expensive with the commission Amazon took.

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I Am Very Unhappy, You Have Been Rumbled And I Now Know Who You Are.

I have a beautiful 43 year old cot, I wanted some help only on the mattress design. I told your helpline assistant the size of mattress I knew I needed.

He asked me questions about the cot, told me that I needed a different size to the one I knew was right.

A fierce argument ensued, it ended up with me just telling him "Just to send me the size I want." The mattress arrived and fitted perfectly.

I refrained from phoning him up and gloating!

Six months later, I discovered the size label on the mattress, the instruction sheet and the invoice all said the size I ordered, but did not match the actual mattress size. The actual mattress was the size he said would fit!

He did all that deception work to ensure I got the correct size mattress. Unbelivable! I hope he reads this. I feel hoodwinked and upset, it is not the way to do business. .

Hello Mrs W - Sincere apologies. difficult decision for us. Do we send a mattress out we know we will get back or disguise the order and send one that will fit? Please acccept our apologies and a freebie for deceiving you.

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Sheila

Hi I just wanted to thank you so much for the advice and excellent customer service you gave me re my recent purchases of a Nightynite mattress and bed linen. My order arrived yesterday, which was such a speedy service, and it fits perfectly in my 38 year-old cot!

A huge thank you to the colleague who spent time on the phone to me calculating all the necessary adjustments to my measurements.

My grandson arrives from New Zealand to stay in August and my daughter says this matress is so much better than the one she has at home so I am hopeful we will all get a good night's sleep! 😴

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I have read some of your reviews and here is another

I am now a new dad and I now have some time to offer you my sincere thanks. Ordered what I thought was the best Moses mattress and best sheets. 20 mins later a salesman phones me up ask me if the sheets I ordered was just for the Moses basket mattress, I said "Of course"

He said the sheets come in pairs you will not need all these. We had a laugh and he more than halved the sheet order. I got my refund in seconds. The mattress and sheets arrived 2 days later. This coir, wool and coolmax Moses mattress is fantastic, looks and feels the tops, feels safe and supportive.
I have been getting nothing but praise from my family for making such a great buy and we have all had a laugh about the sheets.too,

We to get customers ordering too many sheets but you hold the record.

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Time to say the biggest thank you

Five months ago I ordered a Moses basket mattress and a crib mattress and a cot mattress from you. they were for old items I had in my loft and very excited to be able to use them for my new grandson.
One of your staff contacted me two hours after I placed the order and asked if he could discuss my purchase. We were on the phone for nearly an hour. I had ordered the wrong size for every item! I re-measured and described the crib and cot. We changed everything on the order.
We have just started using the cot so I thank you for three fantastic products. I wont go into details but we have had some award winning washdays, but great nights sleep. The crib and Moses basket mattresses look as good as the first day we started using them.

I relate this story to my friends they comment "what made him query your order?". As the mattresses and sheets were all excellent I never gave it any thought. Now I hope you remember me and furnish me with an answer. WHY DID YOU CALL ME?

Hi Bee, I remember your accent and sense of humour. I have replied to your email and thank you for allowing us to post up your very kind words.
I am sure you will agree it is not for common knowledge to publish the reason for my origonal phone call.
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J.T B

N.B. the mattress J.B. purchased was a Dependable.
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Margo M.

Just had a thought about your helpline and it prompted me to write to you.

I was paranoid about getting the right mattresses or my twins. I received instant reply's to my long emails and then two phone conversations. Five months have gone by they are out of cribs and into cots and doing well. Your help and advice was better than anything I received from my friends, the controversial Internet, even my !!!!!! (cant print that) or a store I went in. At mum and baby group we talk about baby mattresses I sing the praises of your helpline and your lovely mattresses. Sincere thanks. xxx
Thank your for the compliments Very happy your two are doing well! Not often we get "xxx" on a review :)

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Our grandson stayed over and we have now used the mattress

We just wanted to say how pleased we are with it and you gave us an upgrade to a coolmax cover which we would like to thank you for.

Thank you also for all your help and advice. It is rare these days to get such help and personal service so I wanted to write and say how much we appreciated it and the upgrade.

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What a turn around!

I have gone through hating your company to loving you in within 36 hours.
Ordered a mattress from the Cot Mattress Company and it got wrongly sorted and ended up 200 miles away. The courier company were rubbish could not say when they would get it to me. I needed the mattress urgently, I was fuming. I spoke to somebody at the Cot Mattress Company office and got the standard "oh sorry" apology. I was livid!
Very next day I received a replacement mattress. Inside the box was also lovely a pair of organic cotton cot sheets, FREE, as a goodwill apology for the couriers error.
The mattress is wonderful, just perfect in every way as per the web site description. ! am so chuffed to bits. The mattress is called "The Dependable" absolute perfect name for the mattress but not for the !!!!!! (banned word) courier company.

Thank you for your vibrant review Ava, apologies again, glad to hear we are back on your Christmas card List

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NJ.

I am not a happy customer, I feel robbed

Everyone should know The Cot Mattress Company are very unfair!!!!!!!!!

I bought a Dependable mattress from you and you did not have the microfibre toppers for two weeks. You upgraded them for free to the more expensive Coolmax toppers which I will say, "they are very lovely".

With the Coolmax toppers there was a FREE sheets offer, which I DID NOT GET!!!!!!

You said I bought the cheaper microfibre option that did not have the offer.

All you could offer me was to collect my mattress and give me a refund.
That is a most ridiculous offer. Why would I agree to that when I already have a better mattress at a cheaper price?

You upgraded my mattress for free, so just send me the free sheets that went with the Coolmax tops, or I will leave you bad reviews everywhere.

Good Morning Naira
We hate to see an upset customer, but in fairness you paid £119.99 for the microfibre mattress . We upgraded it for free to Coolmax (price 149,99) The sheet offer was nothing to do with your original microfibre order. We do hope you see that.

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Dee

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I write to say how pleased we are with your mattresses. We had a top best pocket sprung mattress from you with the switchable tops. Has been excellent after four and a half years it looks as good as new, even with my son practicing gymnastics on it!
So another baby on the way I wanted to use the same mattress All the advice is New Baby New Mattress. Thinking of the planet we now have one of your natural mattresses, lovely, really pleased with it.

I think in your leaflet you should give some information as to how these lovely mattreses can continue to be used.

We wrote many years ago. https://www.cotmattresscompany.com/pages/new-baby-new-mattress-is-it-still-true-today
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Miss Mack

Sorry wrote a quick review and said, "your assistant Roger was really knowledgeable and so helpful". My friend who recommended you said "Roger owns the company!"
Just a thank you to your for all the help and time you spent on the phone helping me choose a crib mattress with the spare toppers. I have the same Easychange one now in the cot design. the same one as my friend

Jayne it was a great pleasure to chat with you, I am delighted to accept the assistant compliment kindest regards - Roger

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Even more Dependable

Thank you Cot Matt Comp for making us the Dependable mattress with the new thicker 2 cm wool now 7 months old. This is the second Dependable mattress we have bought, the other is over three years old, still as good as new and also in use.

We thought the first Dependable was brilliant, but this second one with the deeper wool is even more luxurious. You should be congratulated on improving an already wonderful mattress. I wish to recommend it to a friend but I want to be certain is it available with the new deeper wool ?

Hi Debbie - Thank you for your Email, You can be assured all The Dependables made now have the new double thickness supportive wool layers on both sides!

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Left on Google from LT

Brought a mattress from the Cot Mattress Company six years ago for our first born, best investment we made. Excellent customer service and the mattress is second to none. Replacement cover included was a lifesaver as our son was very ill for a long time and the mattress survived! Sheets supplied were excellent and I’ve since brought more for my daughters mattress too.

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I am lost for words

Somewhat embarrassed and flabbergasted by your generosity. All I can offer you is my heart felt thanks.

I am the lady who bought a very expensive natural mattress not from the Cot Mattress Company and it was like a brick and not waterproof and !!!!!! (cant print that) you sorted it out for me and no charge. I am very happy now with my mattress.
A very strange thing for a competitor to do?.

All OK Betty. Glad to help. Baby mattresses can be very subjective and play on emotions. You were so very upset and it was a pleasure to put it right.

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Thank you for my free cover (withheld name)

I had my Dependable Cot Mattress for 4 years plus one year in storage. been a fantastic mattress still like new, cant fault it.
Going to lend the cot and mattress to a friend.I thought I would wash the covers again and took the topper off but I was in a hurry and ripped the base cover zip.
Had a lively exchange with a gentleman on your helpline, asked if I could buy a new base cover and he sent me one for FREE! Fits perfectly, like new again.
So here is a sincere thank you e-mail You probably can't publish it because everyone will ask for free base covers. :)

"C" You work in the hospital unit that have perfomed miracles on me. My absolute pleasure to send you a new cover and list your feedback. "Thank YOU so much"

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This is so very odd. !! I hope I get a reply from you!!

Ordered a mattress for a cot that had been in parents loft for over 35 years. Get a phone call from one of your staff, "May I talk to you about the size of mattress you have ordered" We had a long conversation, I remeasured it a few times under instruction while he was on the phone. I had indeed ordered the wrong size! He changed the order. The new mattress arrives and fits perfectly. We are so pleased with it. I have never ever had customer service like that. Uncanny! Why on God's Earth would you query my original order?

Thanks for your e-mail Collette and the permission to add it to our reviews. We are not clairvoyant! Just a bit of Sherlock deduction. The original mattress size you ordered fits mostly old IKEA cots! You are situated a long way from any IKEA when they sold that cot. Worth a call to get your order right first time - saves a lot of hassle.

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Your not on Amazon!

Cot bed mattresses are always being discussed at our NCT Group and I was convinced to buy your Dependable mattress.

We are very pleased with our mattress. Our very active son has been in his cot for 19 months. The mattress shows no signs of wear, he has slept well on it, I should mention, the two inter- changeable toppers are worth their weight in gold. We have taken the sides of the cot and it is now a cot bed I am sure the mattress will last many more years.
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I need another mattress for my daughter currently in one of your crib mattresses I thought I could buy your mattresses cheaper on Amazon but it is not there!?
I am interested to know why your mattresses are not available on Amazon?

Well Miss "N" sincere thanks for the feedback. and regards to your NCT Group.
Amazon take 15% commission and other charges too! You purchased our best option for £149.99 from us direct, Amazon would take over £22.00 in commission If we sold that mattress through them and we still have pay the shipping
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Amahle102

I bought two mattresses from different companies and they both sunk after a few months. I trawled the net and found The Cot Mattress Company website, it gave the impression it was a company that makes quality.products. I now have your Excellence Toddler mattress. Twice the price of the others. When it arrived I was astounded by the weight and quality. It just made the other two mattresses look like the rubbish they were.
My son sleeps so well now, I will say my mattress looks as good as the day it arrived and I have an 18 month old that treats it like a trampoline.
Surely there should be some rating for mattresses so consumers know what they are getting? One star for the first two I bought and took to the tip and ten stars for your NIGHTYNITE one

Hi Amahle. I agree, Shoppers are pressurised to give reviews when the product first arrives.
I found this "pack of lies" the other day describing a cheap rubbish fibre mattress It read "Becomes softer and fluffier with each passing day". YUCK! - "I would not put my dog on it"

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77TTracey

Just received a Moses basket mattress from you, the coir and coolmax one, Unbelievable - Just gorgeous just really really gorgeous - My baby will only be in it for a few months. This mattress will last years, so supportive luxurious. I am one happy customer. We paid £50 for the Moses basket and the mattress inside was so thin and flimsy I thought it was part of the packaging!

Tracy, Very interesting your comment about mattresses that come with Moses baskets,

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Summer 025

Massive thank you to your cot mattress experts. I have had fun telling this story.........

Searching Google for ages trying to find a mattress size for a 30 year old cot that my friend had in her mum's loft,

I phoned the Cot Mattress helpline explained I was having trouble finding the mattress size ---- He right away said ........"You have built the cot wrong, The base is upside down!...

I said "WHAT!!" that is impossible.

He explained all and he was spot on. We had built it wrong. So Spooky he knew that. But so much thanks to him. We now have a lovely mattress that fits a lovely cot. Dhanyavaad.

Svaagat haiṅ We get a few like this a year. Easy to make that error when building a old cot with no instructions.

We do get different reactions when we tell parents-to-be the problem. (especially dads) You were fun, some customer reactions are not printable when we tell them "You have built the cot wrong!"

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Willow- do i get commission?

I was really determined to get a good mattress, can't go to Mothercare and inspect and squeeze them now, buying online is a huge gamble.
I purchased a cot mattress company Dependable Mattress after a long telephone conversation and two emails with your helpline. I am so pleased with my mattress I have since showed it to others in my NCT group, Well bragged about it really, changeable spare tops etc! That makes three of us in the group have now got your best mattress.

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Pauline

I am so pleased with Cot Mattress Company products and your service. I placed an order for two mattresses and two pair of sheets and someone phoned me and asked me if I wanted the sheets to fit the mattresses I ordered? Explained that I had ordered the wrong size! Corrected my order and waved the extra cost for the new sizes. I am more than delighted with the mattresses and sheets they look great fit so well. Pleasure to recommend you.

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Aziz

We just received the mattresses, both look excellent and well made, no chemical smells as one would find from similar items purchased from the high Street or online.

No doubt we will be using your services again when our twins are ready to move to a cot. I've also forwarded your weblink to my friends and family, and have highly recommended your organisation.

Serena

I just wanted to thank you so very much for the fabulous special size cot mattress that I received yesterday. It fits my old cot beautifully. My grandson will have a wonderful couple of nights on it at Easter, and maybe a couple at Christmas ! You were so kind to go out of your way to find something for me, I’m so very grateful .

Alma

Purchased a crib and Moses basket mattress from Amazon the pics looked ok but the mattress was flimsy and not for my first grandchild. so mattress went in the bin.
There had to be better mattresses out there. Cut a long story short I am now the proud owner of your company's coir lambswool mattresses with coolmax. Just great quality, fills me with confidence I have the best. I know this is silly but I keep touching and pressing the lovely mattress waiting for my grandson or grand-daughter to arrive.

LOL ...Not sure patting the mattress will hurry up the arrival. but glad you love our mattresses

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Linda H

Just want to thank you again as I have received my cot foam this morning and it is perfect. The problem has been resolved and I can’t thank you enough for taking the time and effort to help me and free of charge too. How very kind of you, I hope you reap the rewards of your kind generosity and goodwill gesture.

Thank you so much,

Glad all worked out ok, was a pleasure and fun to help you.

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I never write reviews - Ira 29

We have just received a crib mattress coir and lambswool base and coolmax cover for our 34 year old crib. This mattress just makes the crib look and feel wonderful.
So pleased with it, Just had to sit down immediately with my coffee and write and say "Thank You" what a lovely mattress.
. OH! and that man on your helpline phone, he knows his stuff about crib sizes. I was going to buy the 84 x 38.!. - Ira

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Local shop service -
In the 60s there were local shops were you got specialist knowledge about every item you wanted to buy, but rare these days, You lot are like a trip back in time, a pleasure buying from The Cot Mattress Company.

Sound advice made me feel confident to buy from you. I have a lovely comfortable firm cot bed mattress, perfect fit, to go with new cot bed.. Mattress has quality stamped all over it. The swopsy covers are brilliant cant wait to use them. Wish they had them in my day. Anyway I am rambling on. Was a pleasure to buy from you lot, I felt like an important customer not just an internet number. Granny x 2

Carry On Rambling Granny x 2 ..

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We are having a compliment day today!

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Could not see how to post reviews up on your site without buying something from your new site but want to share this with you.

In 2006 we bought a mattress from you called

"An Eminence." We had mattresses before that from other companies, all dented - Just Rubbish!.
Somebody in your company promised me faithfully it would not dip or dent. Nearly 15 years later the mattress has been used many times by my children and my sisters children and it is still perfect. The covers have been washed and washed. Not going to throw it out, we have wrapped it up and put it in the loft with the cot. wait for the grandkids.or if we loan it out.

Thought you would like to know I am very pleased to thank and compliment you on your quality. Wonder what the mattress will be like in 15 years time :).

Hi Lynne

We loved your email. The mattress was called The Excellence (not Eminence) We still do it. The secret lies in the quality and density of the foam encasing the pocket springs. The foam is rated at 50 /215. No cot mattress company in the UK uses anywhere near such a high foam quality. Well maybe some airlines for their seats!

Joanna. A.

Third time lucky for me
I recently returned two crib mattresses to Amazon paper-thin and horrid foam smell, they were not that cheap either. I admit I am a fussy about what I buy and you cant choose in shops now, they are all closed down. no Mothercare or ToysRus.
I am fastidious when it comes to buying for my new baby arriving next month. Your coolmax tcp mattress is just 100% perfect What a find! So impressed makes the other two look like they should not be allowed for sale!
Your not easy to find, Your not on Amazon or The Mums Net or Which or anywhere! . But I liked your web site, Clearly you are passionate about what you do. I will certainly buy my cot mattress from you. Happy to write a 5-star feedback for a change

Thank you for your kind words. Just to clarify for anyone reading this. The crib mattress you purchased was a TCPP FREE Coolmax© and Maxispace. That is a fair comment Joanna about our poor marketing. not so easy find us on "crib mattress" Google searches.

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I just wanted to say a massive thank you to you and your team. We received our travel cot mattress on Thursday afternoon, plenty of time before for we leave for our holiday tomorrow- which we are still packing for now!! It fits perfectly! Thanks again, I really appreciated your advice, help, and thank you so much for the extremely short turn around time and another quality product from you and your team.

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Some feedback for you

For a few months now I have had one of your naturalstart cot mattresses with the inter-changeable coolmax zip on tops. Perfect in every way, it was recommended to me.

Two weeks ago I showed it to ex work colleague, well actually bragged about how good it is. She looked at in online but thought it could not be the best because of the price was too cheap!

Anyway She did get one and is delighted. I am happy to accept the praise as the baby mattress guru.

So as a satisfied customer I am just passing on this feedback to you. clearly you have a problem with your marketing!

Thank you very much Angharad food for thought indeed

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FJ-J

Yes thought having an extra topper for a crib mattress it would hardly get used. BUT changed it twice in one week! what a good choice I made! :)

Actually Freya I remember the chat we had - so was worthwhile then?

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Luna -Redhill

Hi, purchased a Moses basket mattress from you in March and now got a cot mattress from you, All is well, lovely mattresses. Your blogs and twitter posts are really very informative and interesting, You should send a link to customers who have purchased from you. Most other companies do!

Hi Luna thanks for your feedback - we feel people get enough rubbish in their mail box - in 20 years we have NEVER sent out marketing emails - god forbid an email would arrive to someone who had a family tragedy.

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A lovely gesture - Trix1995

Hi you sent us an Extra Free topper that had a small dust mark on it. You wrote on our invoice "shame to throw it away as they are expensive". Just to let you know We have washed it and it is perfect. The mattress arrived well packed, fab, perfect, super duper quality we are very pleased, you are a lovely company. Yes will recommend you even though others will probably only get two toppers and not three like we did -- ha ha !

Fun review thank you

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Mr and Mrs G

Brilliant brilliant service, phoned Cot Mattress Company in a massive panic on Thursday. Got old 40 years cot out of the loft needed a mattress, special size. mattress arrived Friday, Mattress is a perfect fit, looks amazing, feels just the best, very proud to welcome my new granddaughter tomorrow.

Yes well ... Cutting it a little bit fine eh?

P. L. 1

About a year ago after spending weeks searching the net for the best mattress for my baby, we got your Easychange mattress. Congratulated myself, happy I found the best for my baby, have recommended Cot Mattress Corporation Ltd mattresses to friends they are chuffed too. I am going to buy another cot and mattress for my new arrival. Your mattresses are just pure quality and the easy zippo tops are a must. I was just interested to know why your mattresses cannot be found easy on the net, all your reviews on other sites are excellent but not a lot of them - why?

Elizabeth thank you for your phone call and your feedback review. You are right we hardly advertise, Yes most of our business is recommendation so its cheap advertising for us :)

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I BET YOU WONT PUBLISH THIS!

I am really furious with the Rotton Cot Mattress Company.

I bought some lovely 100% bamboo sheets from you and I ordered some more but the second lot did not arrive and you refunded me.

You then cancelled my next order because I threatened the Cot Mattress Company with court action because my sheets did not arrive.

You should understand having a baby is stressful and I wrote a strong email because I did not receive my goods
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I am a very nice person, I cannot get those lovely sheets from anywhere else.

OH dear Tahira. We found your email with colourful language was really offensive even though we apologised and refunded you ASAP! Perhaps we over-reacted when we cancelled your next order and refused to serve you.

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Phil - Now thats what makes you recommend an online shop

Sent you a Pic of my two and half year old mattress and the zip had broke and asked if you still did the item and could I buy a new cover? Other than broken zip, the mattress is perfect, It was now being used by second daughter.

Get a quick email saying "One in post"

Brand new base cover arrived next day, No charge, no fuss, fits well. I guess you will get the cost back in the long run because we will recommend you. Thank you.

Kind of you to send us the feedback Phil

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We got in touch with your courier because we had the tracking and they could not give a dam until you got on the case, and made all the investigations to find they had delivered it to the wrong house. We got our mattress next day, just three days before our Sarah arrived. thank you for sorting it out, We would always recommend you, oh yes very pleased with mattress fits like a dream.

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Great supportive baby mattress L.P.

Spent a long time deciding like most people which mattress to buy for my baby boy. This mattress was the third I bought in the end, after sending one back because the pocket springs were very sparse and the other mattress being to soft. This mattress straight away felt well made and firm enough (but not too firm) for a young baby. Wanted a pocket spring mattress as I wanted the best support for my boy as he grows, and this is the mattress to do it. From 2 months old my baby has been sleeping soundly in his cot bed with no problems, he took to it straight away. This is quality product that you would pay double for in most shops. Very glad of my purchase.

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Wow, Wow, Wow!
I purchased one of your Excellence mattresses to replace a cot bed one I got from !!!!!!!!! (hidden word), that had gone out of shape on both sides within a few months.

WOW is best word to describe The Excellence. I was shocked when it arrived. Three times the weight of the other one, So firm and robust and the quilted zip off tops are very clever and gives the mattress a comfy feel. Reina has slept so well on it.
I am writing to say "Thank you Cot Mattress Company People I have reccomended you"
"WOW" Arigatou, Thank you Hime for your feedback.

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Slanni

10 stars for this

most appreciative of your customer service .

Put an order in for four items with the Cot Matt Company got a phone call back a few hours later from your company order desk. saying "Can we talk to you about your order, it does not seem right you have conflicting sizes and designs".
After a brief chat with a very knowledge member of your staff, changed every item and we are delighted with the mattresses and sheets received. All fit perfectly. That is serious customer care and excellent service to pick up on that, . Very impressed,

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From Lynne

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G.L Left this on TrustPilot

AMAZING PRODUCT FROM AN AMAZING COMPANY

I must have spent days researching and comparing mattresses for my (soon to arrive) baby. It's something I wasn't prepared to scrimp on. After ending up back looking at the Cot Mattress Company time and time again I ordered the Nightynite® EasyChange Excellence Pocket Sprung Cot and Cot Bed Mattress With CMHR50 Foam plus Two COOLMAX® & Maxi-Space Toppers.

I had a call from Roger soon after the order confirming my mattress delivery date, what a lovely Man!

I can honestly say that this is the BEST cot mattress I have ever felt, and I spent hours in various shops. The quality of the craftsmanship is obvious.

My little one has been in his cot from 3 weeks old and seems very comfortable.

My husband and I decided to also buy a mattress for the moses basket (which is used for daytime naps). The mattress included was just a standard foam mattress and already after 6 weeks of use has lost any form of support. Obviously the first and last place I looked at was The Cot Mattress Company!!!

The mini-mattress (NaturalStart Moses with Natural Coir and Lambswool Support with Outlux Protection) is amazing and puts the mattress we'd been using to shame.

If you want QUALITY from a UK based manufacturer that doesn't break the bank (especially for the said quality), seriously don't hesitate!

I have dealt with Roger on both occasions and the level of customer service blows any other online retailer out of the water.

If I could rate this company 10 stars I would!!!

Gill we get some excellent reviews. But what can I say? Pressure on us now to ensure same service level for all.

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After reading your detailed web site pages
Left no stone unturned in trying to find a 100% totally natural and fully breathable mattress with a waterproof cover that complies to BS and EN standards and you are right it is not possible.

So if you want a totally natural baby mattress 100% waterproof and 100% breathable it does not exist! How sad is that when we are trying to move towards natural fibres and not clog up landfill?
.
Hi Megan, Thank you for order for The Dependable and your review. The Dependable is the very best you can buy for your baby it ticks all the boxes.

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Bought a Nightynite Easychange mattress from Cot matt online shop We are more than pleased with it.

swopped a topper at 2.30 am after a little accident, (grandad fitted the nappy). there should be an explanation leaflet how the toppers work. I know they just zip on and off and perhaps we should have practiced before we started using the mattress. It does takes a minute to figure out how it works . But it is a minute that you don't have when you are in the middle of sorting a wet bed out. and being short of sleep. (précis )

Hello Jenny thank you sincerely for your review /e-mail, We have not had that complaint before and we have had that system for 15 years. We will amend Easychange leaflet . Perhaps if we just recommended having a practice taking the topper on and off before use.

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Thank you so much, received my mattress yesterday absolutely delighted with it. Your service is 1st class.

Dianne
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{Was left on google ) Fantastic service from a company that really know what they’re doing. Will definitely use them again. Roger was incredibly helpful and the new mattress was bespoke made to size and at a really great price. I just wish he could make me a mattress as the one we got for our son feels so comfy. Rob G

We enjoyed making it. A buzz for us when we hear it all worked out well. Keep safe

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Can't see on your site where to write reviews so emailed this, Wish to thank who was on your helpline on Wednesday 18th. Been in a real panic over getting the safest mattresses for our new baby. bombarded your helpline assistant with all my list of worries from foam, wool, latex, baby monitors, VOCs, waterproof covers. using my old cot from parents loft and more and it was like talking to "Google for mattresses" he knew everything!

Read some reviews on here, I know who he is .. thank him most sincerely for all the time he spent on the phone reassuring me. We are so happy with the mattresses. and confident about their safety and hygiene. xx Mia

IT Was Me, I remember you - glad to be of assistance --

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You are loosing out not publishing basic reviews this is our 2nd mattress bought from you, recommended to you originally by my neighbour. I put a lot of store by reviews and frankly if I take the trouble to write lovely mattress, fits perfectly, washes well with the wonderful zip off changeable toppers, delivered on time etc. I would expect to see it .. Maddy., my name not mad with you. very pleased really
Well we have posted your review and thank you most sincerely for it.
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How can anybody find what they are looking for on The Cot Mattress Company web site?

Too much information about mattresses on your website. Three times more than any other it is crazy!!

To choose a mattress from you, one needs to take a day off work to read all the features and whys and wherefores of your huge selection!

It would be better if you half the selection and did a precis on the others. Having said that we bought the Dependable mattress and it is everything you said it would be and more. Oh NO NO don't write more!! ...Teresa new mum

Teresa thank you for your very amusing review made us laugh! You make a very serious point, We know time is short and customers want to find what they are looking for immediately. We are aware our site is very wordy with detailed product information. We will look at it again. Thank you very much for your constructive review.

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Read your reviews and know you don't expect thanks for sales but wish to thank you most sincerely for making us a bespoke mattress for our very old crib in double quick time when Annie arrived 3 weeks early. Meant to order a mattress from you but with everything going on. Using that crib meant so much to my wife as it was used by her Gran. To make us a wonderful bespoke mattress with three hours notice before the weekend from a photo and email was impressive so I could then send a friend to collect. many thanks again.

Was fun Patrick, your pics and measurements were spot on. not often we get asked to make a mattress for an ornate Victorian crib.

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Thanks for taking time to discuss this purchase with me on Friday. Appreciated your patience. The length required is 127 so I’m hoping 126 will be ok given the topper and sheets etc. I have decided to go for the blue top foam in the end. Looking forward to setting up the cot for my grandson. Kind regards J S

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I hope that you put this information up on your feedback it will be helpful to others..
Over a year ago we got a pocket sprung mattress from you because we got one first from Amazon but it dented after a few days. This expereince made us ultra critical of your mattress as soon as it arrived. We kept pushing on it up and down to see if it would leave a dent, it just bounced back. It did however make a squeaky noise which we thought might keep our son up all night! I thank you for your endless patience and reassurance. saying all would be fine and it has, he sleeps really well

16 months on our mattress looks like it has never been used and he is no lightweight. The washable clippy-on sheets are well used and excellent. I have reccomended you

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Marina

I submit this to help you
Cot Baby Mattress Company Easychange cot mattresses are great value, This is the second one purchased.for number two, they last and last. Your video explaining how they work is very informative and professional. The zip off toppers are brilliant, work so well. The Coolmax cover is superb luxury, The whole mattress is fabulous, packaging is excellent.

BUT your leaflet that comes with it is "!!!!" (banned word)

Yes it has all the information on it, but one pokey poorly printed A4 sheet with two spelling mistakes and 3 punctuation errors lets your product down. Such a high quality mattress should have a professional booklet with it.

OMG ..You are not the first person to say this Marina, albeit not using the same phrases. We have encapsulated a few . I will send you one tell me what you think? I promise I will publish your feedback here.>>>>>>>>>>>

Marina here
Thank you for the encapsulated leaflet and edited typos. Sorry it has taken me so long to reply - Marginal improvement TBH. don't feel in a mood to be too critical, Mattress is excellent and we all had another good nights sleep last night!

Lady Jane

Sending you this feedback email review sorry it is a bit late, but hope you post this. Owe somebody in your company a big thank you, hope he remembers me and accepts my sincere thanks.
Phoned up and gave the size of a mattress required for a cot that was over 40 years old that came from Canada. I said I had phoned four other companies and none of them did the size.

The gentleman I spoke to asked me a couple of questions and then proceeded to tell me all about the cot, described it in detail, said "The size of mattress you need is not made in the UK but there is a way round this" He made me an extra piece of curved foam covered in waterproof fabric it fitted perfectly . You cannot see the extension it is covered by the fitted sheet, very clever. Safe, tightly fitting, no gaps, not charged for the foam insert ..

The mattress we bought is so lovely, so pleased, a perfect fit.

hope the gentleman I spoke to reads this - that is extraordinary cot and mattress knowledge and special customer service you do not get these days A very big thank you from the Hall family. The cot means so much to us and we are so pleased we can use it again

Hello thank you for your email feedback glad all is well, Yes It is a beautiful cot, They were made in Canada I used to sell them many moons ago. Huge satisfaction for us too when we can help.

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SO ANNOYING

My friend purchased one of your next 2 me mattresses, so impressed with it, I got one too for a second hand next 2 me crib.

Just gorgeous and very clever with the two toppers and love it being coir and lambswool.

My complaint is your advertising of your mattresses is really poor.

Searched the net for the best mattress and yours were nowhere to be seen.

Wasted money on the first one bought from some baby online company that I cannot return. (your fault!)

We love your mattress but had it not been for my friend would never have found you. You need to sort out your marketing, it is beyond rubbish!

Did you not know the idea of using a search engine is to find the best products,

You need to hire somebody to fix your listings!

OR are you deliberately trying to remain incognito?

Oh Dear! Sorry. Point taken, we will af a look at our crib listings after your email. --- Well we do say we publish good and bad reviews

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Dear Sir, would just like to let you know received my cot mattress today for my granddaughter extremely pleased with it. It looks so comfortable and fits perfectly into her re-conditioned cot. recommended you to a friend who is also looking for a mattress for an old cot for her first grandchild seems to be the thing to do for good luck.

Yours sincerely, J.H

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Removed

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Birony Y

Like to thank one of your telephone sales staff for their honesty in our phone chat about "New baby new mattress". After 4 years usage the cot bed mattress bought from you still looks as good as new, no dents nice and firm and as you pointed out protected by the washable double covers. Your reassurance that my mattress was perfect to use for number two, did yourself out of a sale!

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Patankar 7

Fast delivery, good service, fit perfectly, well made, top quality, get what you pay for. But to thank you for the advice you gave me over a 20 min phone conversation and explaining switch to Coolmax from Outlux which suited my sons Eczema better - thank you

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The Monks
Our baby has mild re-flux and therefore we change the sheets on our current mattress a lot. Being able to unzip the top layer of the Easychange mattress and put it straight in the wash is invaluable to our daily routine. It also takes seconds to zip the new topper back on as well once it has been washed which is far easier than fitted sheets.

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Stratos
Very pleased, perfect good service but your delivery guy let you down . left mattress at different house cause we was out and never told us where.

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Confused!! My friend bought a natural mattress from Little Green Sheep Mattress Company and it said they have to now buy a waterproof cover I bought this natural mattress from you and you don't say that I should buy a waterproof cover.
NO! your natural mattress has an Outlux cover which is a natural waterproof cover . phone us on 01299 823223 and we will explain it all to you

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E-Tan

Since we saw the TCPP free write up on your website we purchased one considering it is such a breakthrough with reducing chemicals. Not seen TCPP mentioned anywhere else. The mattress is wonderful in every way, my son sleeps so well. Just hope I have not been conned on the TCPP Foam Free information..

"Not at all, like everything else we are always first with the best for baby" As the months go by we promise you will see more and more about safer foam and volatile organic compounds"

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A Hussain

Very very upset with your company. You have cheated me

Purchased a mattress from you Via Amazon and it was much cheaper than you had on your web site.
The Amazon mattress had a similar name but it did not have the Coolmax zip on toppers on Amazon. I wanted the Coolmax toppers, As goodwill you should send me the Coolmax toppers for free as I have requested twice. If you do not send them you will get bad reviews all over Google.

But Ali Be fair you bought a different much cheaper mattress on Amazon!

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J.J

Researched for weeks about buying a cot bed mattress for my baby that is the way I work. and looked at several. I even joined Which magazine to see their recommendations.

For some reason liked your web site, because of the massive amount of product knowledge and very honest text.

Let me tell you that two grammatical errors did not instill confidence. However I purchased an Easychange Dependable mattress even though I was skeptical because the price seemed cheap at £140 and you get what you pay for.

This mattress is outstanding in so many ways, all you claim it to be on your site. It will probably last as long as the cot bed, cant praise it enough. The purpose of my review is to tell you that you would sell MORE at £199 to £250 and your mattress should be listed on the on the review sites. I could help you with the marketing.

Quite the review! thank you so much Jennifer. We better do some proof reading! We enjoy making Dependables albeit they take time but very rewarding to produce, hand crafted and unique,

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Terri B
Thank you sending out another cot mattress so quickly after the fool of a courier driver made a (!!!! Banned Words) of the first delivery. I only have a week to go I don't need all this (!!!! Banned Word)
The mattress is fabulous really appreciate the free goodwill blanket but it was not your !!!! (Banned Words) fault. I am a very very happy customer you make lovely stuff, will recommend you. You should change your !!!! ( Banned Words) courier company they are ???? (Banned Word) I have had nothing but trouble with them.
.
Well Terri
OMG!! Thank you for your very colourful email review. We thought we should publish this as it indicates just how upset our customers can get if we do not get it right first time.

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Auntie E

Buying a mattress for my new niece because not happy with the one that came with the cot. I must have read every page on the internet on baby mattresses and spoken to several different companies. Thank you so much for your help and advice. made me laugh when you said you were mattress nerds! My Dependable mattress is wonderful, I am so pleased. with it. it was worth all my investigations and searching. - Auntie We are mattress nerds!

Joy A

I want to tell you this is the sixth mattress we have bought from your company because we have always been so satisfied. But the last one, The Dependable cot bed mattress super-seeds everything else, it is just wonderful. If it was larger I would have it on my own bed. "We could make you one joy :)

Mum and Baby Magazine Tester Reviews for the Nightynite® Easychange "Next To Me TCCP Free Safer Foam Mattress

How does this product make your life easier as a mum?

Tester 1 Mum and Baby magazine

The NightyNite Surestart Easychange Crib Mattress make my life easier as a mum because it comes with a spare easy change topper which is perfect for washing. I can have one topper in the wash while using the spare. This mattress provides comfort and support for your baby. The NightyNite Surestart Easychange Crib Mattress came with a laminated sheet explaining the type of foam, safe sleep guidelines, washing instructions, maintenance advice and benefits of this product.

Tester 2- Mum and Baby magazine

Our baby has mild re-flux and therefore we change the sheets on our current mattress a lot. Being able to unzip the top layer of the Easychange mattress and put it straight in the wash is invaluable to our daily routine. It also takes seconds to zip the new topper back on as well once it has been washed which is far easier than fitted sheets.

Tester 3 - Mum and Baby magazine

My daughter is 4 months old and has been transitioning from her Sleepyhead to a side by crib cot. The crib cot comes with a standard mattress which is relatively thin and hard, meaning she was waking up a number of times during her daytime naps however when we introduced the Nightynite mattress she began to sleep for longer and seemed a lot more comfortable.

Tester 4 - Mum and Baby magazine

This product helps my baby get a fantastic nights sleep so makes her same up happy with be lovely smile on her face so just makes our days so much nicer it doesn't make anything quicker or easier just helps us to have a happy baby which is brilliant for us and of course who doesn't want a super happy baby!

Tester 5 - Mum and Baby magazine

The mattress has a zip which allows you to easily change the mattress protector that is attached. It comes with 2 mattress protectors which is useful. The mattress doesn’t need to be removed in order to change the mattress protector. It is comfortable for my baby and she sleeps well on it. It feels good quality.

Would You Recommend This Mattress to a Friend?

Tester 1 - Mum and Baby magazine

I would recommend the NightyNite Surestart Easychange Crib Mattress to a friend or fellow mum because it comes in several different sizes.84 x 36 x 5 cm,84 x 43 x 5 cm,89 x 38 x 5 cm,90 x 40 x 5 cm,83 x 50 x 5 cm which is the same size as fits the “Next To Me” Crib. There are 2 easy change toppers that make little accidents quick and easy to clean especially during the night. There are washing instructions for safe hygiene and so you don't risk shrinking by accidentally washing and drying wrong. This Mattress Is comfortable and supportive providing a better sleep for both mum and baby.

Tester 2 - Mum and Baby magazine

I would recommend this to a friend/fellow mum if the design was improved to incorporate a harder base. I will say, however, that since beginning to use this mattress, I feel my son has slept better and longer through the night than before so this is a huge plus for us and our sleep! Being able to take the top layer off by using a simple zip method is brilliant as it means any liquids on there get removed with the topper and don't soak into the mattress, which means it's also hygienic.

Tester 3 - Mum and Baby magazine

The overall comfort of this product is excellent, it is soft but not flimsy and generally feels like really good quality and provides great support. I also found that one of the huge benefits to this particular mattress is that it comes with a spare topper meaning it can be easily and quickly changed in the middle of the night, no need to wait for the topper provided to be washed and dried. The crib mattress is also protected even when baby wets as it covered in a waterproof material which is separate from the topper itself.

Tester 4 - Mum and Baby magazine

I would definitely recommend this mattress. It definitely seems comfortable for my baby. It comes with two mattress toppers so can be changed and washed. You can wash them in the machine at 60 degrees so can get rid of bacteria. It also can be used again and again so is good for the environment that is definitely important. I think it's definitely worth it's price in money.

Tester 5 - Mum and Baby magazine

It is made of material that feels of good quality and is soft and silky. It fits well into a Next to me Crib. It comes with a spare mattress protector which is attached with a zip so it is easy to change and is therefore secured on well if your child wiggles a lot. You also don’t have to remove the whole mattress in order to change the mattress protector.

Would You Choose This Mattress Against All Others On The Market?

Tester 1 - Mum and Baby magazine

I would choose this product over all others on the market and choose it to win because it Is excellent value for money £39.99 for the mattress with the topper and a spare topper. The thing that really stands out about this product is that it is TCPP free which is a commonly used flame retardant in foam that has been proven that it could be released into the air which could cause health problems. This product also has safe sleep guidelines on a laminated sheet that came with the mattress that highlights the current advice given to reduce the risk of cot death by the lullaby trust.

Tester 2 - Mum and Baby magazine

Based purely on the ingenuity of the design, I think I would choose this product cribs/cots that have a more solid base I think this would be top of my list as it would be so easy to change the sheet without removing the entire mattress from the cot.

Tester 3 - Mum and Baby magazine

The main reason I would choose this mattress over others on the market is due to the comfort it gives my daughter this combined with the spare topper provided, it’s breathability and the reasonable price means I think it should win. It is TCPP free which is an added benefit and I can see it wearing well meaning I can use it again if I were to have another child.

Tester 4 - Mum and Baby magazine

I would choose this product I think that the fact it can be reused is fantastic. My baby definitely finds it comfortable. For me I think the fact you have two toppers really puts this product on top as you can keep it clean with ease as other products you have to buy a separate mattress protector but with it being changeable it just makes it easier. I definitely think this product should win.

A. C customer

great quality mattress for mamas and papas Moses basket. better quality than other ones

Just a word of advice to your helpline. I phoned and asked for some advice. The sales guy was really helpful, definitely knew his stuff, completely over passionate about mattresses! He really needs to cool it with all the technical blurb.... Oh dear Yes could have been me, apologies. point taken.

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It was an excellent transaction, lovely Moses basket a very easy procedure and I would definitely recommend this to anyone & would definitely buy again

Mrs B

I am very pleased with this item. Fit nicely in Mothercare moses basket 66 x 28 cm. It is great quality, the cover is a nice material with zip all around and it is a good thickness. It firm enough to support the baby's back. Fast delivery too.

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A.C.

Naturalstart mattress this is the third one other two went back there is some poor stuff out there, this is perfect, my baby girl slept well, Worth every penny

Albert

Great mattress, fits crib perfectly arrived next day and looks well made too. Who says dads cant pick the best gear. Well a bit of help from the mattress company helpline

Tracy

Perfect very quick delivery and brilliant mattress, can you believe i am actually looking forward to when i need to easychange the toppers and use the spare one.!!

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Maria

Not sure what to say about this? We bought this lovely natural Moses basket mattress for a new Moses basket as the one that came with it was horrible, a bit of thin floss!.
Used the mattress for 4 months and then lent Basket to a friend who used it for the same time. It has come back. looks perfect. pristine, and we both washed the covers. It will last for another few babies. going to have to find some new mums to be.

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Bought this mattress to fit a Mama's and Papa's Moses Basket which was given me. mattress arrived really quickly, is firm and fitted well in the basket. i would not have had a clue what size to buy but there is a guy on their help desk who knew what i wanted. Haven't yet tested it yet, as baby not yet arrived, but sure it will be fine.

(name withheld)

Grace N

I got this Nightynite Excellence mattress from this company because my sister bought a mattress from them and she is still using hers after 5 years and it looks like new. I bought the same Excellence mattress feels top quality but it has gone up in price £20 in 5 years!

Bub give it 5

This is the second mattress i have bought for my son's cot bed. as the first was very hard and noisy to lay on. He never slept well on it. Since having this one he sleeps much better. wish i'd not bothered with a cheap one first. The extra cover is also very handy. it just zips off easy from a waterproof base cover and you zip on the spare one that comes with the mattress. honest it really does

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fantastic customer service

Another great, supportive mattress from this company which I returned to for my baby's cot bed mattress after purchasing the first one for her crib when she was a newborn. I have received the most fantastic customer service from Richard and all deliveries have been quick and reliable. A company who really went out of their way to ensure I was happy with my purchase - a rare thing in today's retail market! Highly recommended, thank you!

shaz

I have had my first baby and I was searching around to find the best quality, cheap and reliable company to get from. it is such a good mattress and will defo last a few years so don't need to worry about that.

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I bought a mattress for a crib I bought from ebay and wanted something that was easy to clean. This has been perfect. Obviously babies are sick quite a lot and this mattress has an easily removable cover which can be quickly washed and dried. The cover is lovely and soft and the mattress firm and supportive enough for a small baby. I am very happy with this product. The service from the cot mattress company was very good as I ordered the wrong size initially - their refund and exchange process was a bit complex but their customer service team were very helpful.

Very good quality very pleased with this crib mattress was recommended to me

perfect fit lovely support 10 times better than the wishy washy pad that came free with the crib

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10 Stars great

i recommend.... If you do not know about baby mattresses you phone these guys up and pick their brains they are brilliant. I bought an Natural easychange envy of my friends!

just what the baby needed

Excellent service and quality

Good quality ,perfect fit ,delivered before estimated delivery date very happy with purchase and service .

NIckname Olga86 smelly mattress

This is the third mattress i have bought i sent the other two back from different companies and this one smelt just as bad ,disgusting chemicals smell you would not put a baby on it.

The staff did try to explain to me about leave it to air. but i was adamant It cant be safe to put a baby on something that smells like a chemical factory.

After 20 mins on the phone he agreed swop the smelly core for a coir and lambswool one and i washed the covers.

All resolved my mattress is lovely, really lovely, no smell, My advice to everyone is do not buy foam, get coir and lambswool and the exchangeable topper covers to go with them that makes the best mattress.

120 x 60 x 10 cm Nightynite® Easychange® Reassurance Pocket Sprung Cot Bed Mattress with Two Luxury Microfibre toppers

Violet

I have to write to you and thank you so much for all your help in fixing me up with a mattress for my 60 year old cot, family heirloom. The mattress is divine we love these zip off top covers wish they had these in my day. I was really surprised you could describe the cot and knew all about it and knew what mattress would be best!..Still not sure i should have sanctioned that review how old am I?

Nickname katie24K You do not post up reviews

i see that if you are sent a review that is one or two words you do not post them up so "excellent mattress" or "fast delivery" were two reviews i have done in the past. and they have not appeared, nor i notice has any other reviews of a few words have been posted up here?
You have been found out why is this?
I want to say that your staff are really knowledgeable and very helpful and i have recommended your mattresses to my friends . I hope to see all my reviews posted up past and present. - ok we will consider we have been reprimanded and we have now explained why

90 x 40 x 3.5 cm Nightynite® Ambassador Crib Mattress with Luxury Microfibre cover and Waterproof liner

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Anna

Brilliant just what I was looking for and fits perfect and i swopped the natural Outlux cover for Coolmax and air-spacer fabric, if you take the time to read about mattresses you will do the same foam free and breathable and waterproof

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; Brennan

Very happy with purchase

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Joe Cuthbert

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Super quick delivery, came next day. Nice thick comfy mattress,

Just what I needed

Good support but also soft enough to be comfortable. This is the 2nd mattress I have bought for our crib, the first one which I used for my first baby was a lot more expensive but very hard and had a strange smell for ages, I wish I had thrown it out and replaced it with one of these but unfortunately at the time I thought expensive meant best!

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name SAl Diss - Very helpful

phoned Friday at midday in a panic got relations arriving from OZ got mattress out of loft and it was horrid. They were really helpful lots of advice
mattress arrived sat morning - result¬

120 x 60 x 10cm. Nightynite® Easychange® Reassurance Pocket Sprung Cot Mattress with Two Luxury Microfibre Toppers

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Nickname A & S very helpful

This is one helpful company we were having problems with mattresses that we bought from other companies with awful chemical smells we could not cope with..you could not even go in the room with the mattresses ii would not put my son in there
a guy up there just explained all about mattresses spent 20 mins on phone. we bought a dependable we are really pleased with it we have a spare cover all in the price it is great

But we should have listened to him and bought the one with the zip off tops. We have since seen one of those. so i am doing my thing and saying to everyone get the one with the zip off tops.

120 x 60 Nightynite® Dependable Cot Mattress "foam Free" with Coir, Lambswool and Pocket Springs with Two Luxury Microfibre Cover

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Nickname * Room with a view happy bunny
so pleased. my friend had one of these and i sent the one back i bought from Argos when i saw hers, you get what you pay for. and my argos one was delivered in a plastic bag squashed on the van, this came in a box

140 x 70 x 10 cm NightyNite® Excellence Easychange Pocket Sprung Cot Mattress with 2 Luxury Microfibre Toppers

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Nickname * Ginabury as the names say excellent

left a review 3 years ago when the mattress was 2 years old
using it in cot bed for second one. like new. was a great buy

140 x 70 x 10 cm NightyNite® Excellence Easychange Pocket Sprung Cot Mattress with 2 Luxury Microfibre Toppers

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Nickname * ethome 5 stars

its the zip off toppers that makes it a really good buy

140 x 70 x 10 cm NightyNite® Superstart EasyChange® Cot Mattress With Two Luxury Microfibre Toppers That Zip On To The Safetex Protective Base Cover

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Nickname *Lesley Stockport

No problems with this purchase
76 x 36 x.3.5cm The nightynite® Ambassador Moses Basket Mattress with COOLMAX® & Maxi-Space Cover

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Nickname * Carol of Eastleigh

Perfect!

74 x 28 x 5 cm NightyNite® NaturalStart Moses Basket Mattress 5 cm deep with Natural Coir and Lambswool Support with Waterproof Outlux Natural Cover

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Nickname sss Thanks Jane

I read this review and it swayed me into buying this mattress, i am so pleased with my mattress now two years old looks like new. I have resent this review i found it on the mother and baby web site, i could not write a better one. thank you Jane

Tested by mum Jane Hobday for the M&B Awards 2016:
Why would you recommend this product to a friend/fellow mum?

This mattress is great! I hadn't heard of it before but I'm so pleased with it. It came in a good box and we put it straight into the cot bed and then put our sheets on - sizing is perfect, and it’s nice and firm. The best thing about it is that the top layer zips off really easily and it comes with a spare topper so that when you are washing one you can put the other one on. I think it’s also really good value.

How does this product make your life easier as a mum?

The fact that the topper zips off is so good. This makes washing it so much easier and gives me peace of mind that the mattress will last longer and be more hygienic than one that doesn't. By providing a second cover, this means that if there is an accident in the night time then we can quickly do a bed change - I don't know what we'd do now if we didn't have it!

If you could change one thing about this product what would it be?

Nothing - I really like this product. I genuinely can't think of anything that would help make it better, even the price is reasonable compared to other mattresses which don't offer as much.

140 x 70 Nightynite® EasyChange® Excellence Pocket Sprung With CMHR 50 Foam plus Two COOLMAX® & Maxi-Space Toppers

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Nickname * WL very impressed

i have a cot over 40 years old tried Mothercare and John Lewis waste of time told me to buy a new cot! really wanted to use this family heirloom, phoned Cot mattress company spoke to a gentleman called Roger his knowledge of cots and mattresses is simply amazing, I have a lovely mattress I am so pleased with fits so well and has these zip off tops that we never had in my day

117 x 54 x 10 cm The NightyNite Reassurance Easychange Pocket Sprung Cot Mattress with Two Microfibre Toppers

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Nickname * pamsy42122 good buy

120 x 60 x 10 cm NightyNite® Superstart EasyChange® Cot Mattress With Two Luxury Microfibre Toppers R.R.P. £119.99 Mad March Sale £89.99

you cant go wrong with this

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Nickname * tennis Late delivery
Mattress is perfect.. love it.. good buy, it does.. fits well. But i stayed in all day for the delivery and i told the company to tell the courier my door bell did not work and they put a card though the door and went. did not get it until next day ..
but my son sleep well on the mattress

120 x 60 x 10 cm NightyNite® Superstart EasyChange® Cot Mattress With Two Luxury Microfibre Toppers

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Nickname * mightymouse very very good

this is the third mattress i have bought for my sons bed just was not happy with the last two
but this is great my son sleeps a lot better i think cause it is firmer . i wish i had not bothered with cheap ones , get what you pay for.. the zip off toppers are magic

120 x 60 x 10 cm NightyNite® Superstart EasyChange® Cot Mattress With Two Luxury Microfibre Toppers

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Nickname * Michele just for my baby

I have had my first baby and I was looking for best quality, reliable company to get from. it is such a good mattress and will last a few years so don't need to worry about that.
oh good next day delivery well packed even delivery driver was nice:)

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Nickname * Canny shopper super pleased

120 x 60 x 10 cm Classic Cot Mattress, 28 CMHR Foam with Sea flower Quilted Polyester Cover

Nickname * fusspot Ten out of ten

As good as it gets. does what it says on the tin and i do not normally write glowing reviews

140 x 70 Nightynite® EasyChange Dependable Pocket Sprung Cot Mattress with Coir and Lambswool with Two COOLMAX® & Maxi-Space Toppers

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Nickname * terri22b excellent service

mattress had been fantastic... but had the mattress for 7 months and the zip went on the base cover so went into really disappointed mode. , phoned the company to buy a new base cover, i admitted it was my fault i was having a bad day and ripped at it! They sent me another one for free!!
So mattress is fantastic again. and i am going back to recommending it

140 x 70 x 10cm Nightynite® Easychange® Reassurance Pocket Sprung Cot Bed Mattress with Two Luxury Microfibre toppers –

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Nickname * elsie never had these in my day

What a good idea these changeable tops wish the would have had these in my day

140 x 70 x 10cm Nightynite® Easychange® Reassurance Pocket Sprung Cot Bed Mattress with Two Luxury Microfibre toppers –

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Nickname * A.pP.L. Good value, easy change when wet

oood value, easy change when wet...my son loves it n so do I :) a spare cover is such a good idea, love it xxx

140 x 70 x 10cm Nightynite® Easychange® Reassurance Pocket Sprung Cot Bed Mattress with Two Luxury Microfibre toppers

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Nickname * Sarah 1010 Five stars

struck gold just perfect much better than the old one i had with the cot. really lucky to find this size as cot is not made anymore... good old google oh and good old nighty-nitie too

132 x 77 x 10 cm (Boori Size ) Nightynite® Easychange® Reassurance Pocket Sprung Cot Bed Mattress with Two Luxury Microfibre toppers – R.R.P £139.99

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Nickname * Gemma xxx great find

sent one back i bought from another company i could feel the springs through it.
really pleased i did this came packed in a box not a plastic bin bag like the other one.
love these zippy toppers on a separate underneath cover.. only thing is i wish i would have bought the one with the coolmax toppers because i bought a crib mattress with a coolmax cover and the fabric is even more lovelier than this.

32 x 77 x 10 cm (Boori Size ) Nightynite® Easychange® Reassurance Pocket Sprung Cot Bed Mattress with Two Luxury Microfibre toppers

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Nickname * Icytinkerbell Ambassador Moses Basket Mattress

Ordered 66x28 mattress for branded, wicker moses basket; along with a extra cover; for my grandson due August.
Delivered foc next day; unbelievable.
Perfect fit!
Excellent quality & certainly value for money; very impressed.
Will definitely be purchasing again; when cot mattress is required.
Well done!
Only negative comment; the hassle to pay through Pay Pal; a little perseverance finally paid off.

66 x 28 x 3.5 cm The NightyNite® Ambassador Moses Basket Mattress With Quilted Microfibre Cover and Waterproof liner

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Nickname * sara H Great quality and amazing customer service!

The mattress is of great quality, the delivery is very fast and the customer service is excellent! I had a request about the product and emailed the helpline,I recieved a reply very quickly and they were extremely helpful, I would definitely recommend!

132 x 77 Boori Nightynite® EasyChange Reassurance Pocket Sprung Cot Mattress with COOLMAX® & Maxi-Space With Two Easychange toppers

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Nickname * Gill L AMAZING PRODUCT FROM AN AMAZING COMPANY

I must have spent days researching and comparing mattresses for my (soon to arrive) baby. It's something I wasn't prepared to scrimp on. After ending up back looking at the Cot Mattress Company time and time again I ordered the Nightynite® EasyChange Excellence Pocket Sprung Cot and Cot Bed Mattress With CMHR50 Foam plus Two COOLMAX® & Maxi-Space Toppers.

I can honestly say that this is the BEST cot mattress I have ever felt, and I spent hours in various shops. The quality of the craftsmanship is obvious.

My little one has been in his cot from 3 weeks old and seems very comfortable.

My husband and I decided to also buy a mattress for the moses basket (which is used for daytime naps). The mattress included was just a standard foam mattress and already after 6 weeks of use has lost any form of support. Obviously the first and last place I looked at was The Cot Mattress Company!!!

The mini-mattress (NaturalStart Moses with Natural Coir and Lambswool Support with Outlux Protection) is amazing and puts the mattress we'd been using to shame.

If you want QUALITY from a UK based manufacturer that doesn't break the bank (especially for the said quality), seriously don't hesitate!

I have dealt with Roger on both occasions and the level of customer service blows any other online retailer out of the water. gosh! you are my only fan

If I could rate this company 10 stars I would!!!
140 x 70 Nightynite® EasyChange® Excellence Pocket Sprung With CMHR 50 Foam plus Two COOLMAX® & Maxi-Space Topper

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08/03/19

Nickname * Lewis101 great find

sent a mattress back we had delivered form another company because it arrived damaged and they were funny with us because we signed for it... interesting yours arrived in a heavy box and theirs arrived in a cheap plastic bag... and it fits our old mamas papas cot well. have played with changing the toppers, very simple procedure. excellent mattress thank you , Oh i forgot to say fast delivery less than 24 hours great service

126 x 63 x 10 cm : Sleepeezi Cot mattress with Luxury Microfibre Cover and Waterproof Protection

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Nickname * AyJayy Thank you

very well packed in a box, fast delivery, fits well, even mother in law impressed with zip off top covers . "never had those in my day" perfect could not be better we will recommend you

120 x 60 x 10 cm NightyNite® Easychange® Sleepeezi Cot Mattress With Two Microfibre Toppers

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02/03/19

Nickname * McMum Easy peasy

i am going to to add to the list of people that say why would you buy any other matttress but one where you have these easy change toppers . fast delivery next day to glasgow ,

120 x 60 x 10 cm NightyNite® Easychange® Sleepeezi Cot Mattress With Two Microfibre Toppers

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02/03/19

Nickname * Kornish Ver yPlease

Really pleased with my mattress fitted so well, looks so comfy. 2nd week in ,nappy burst at 11pm thats when i realised what a great i dead it is to have a spare cover.. i am sure i will change the cover many times over the next few years thank you so much

120 x 60 x 10 cm Sleepeezi All Foam Cot mattress With A Waterproof Protector And Quilted Microfibre Cover

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Nickname * ard2please just great

the zip off cover is just perfect for washing and any accident, i do not see the point of having a mattress that does not have this benefit

26 x 62.5 x 10 cm ( Mamas and Papas Size 300) NightyNite® Easychange® Sleepeezi Cot Mattress With Two Microfibre toppers

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26/02/19

Nickname * Littleflo Need a Spare cover

my Flo sleeps well in this, excellent feel to the mattress does not sink like the last one i had lasted a week . right good mattress very pleased. i got a spare cover with mine which is grate but my friend bought one on amazon and she did not get a spare cover. but same mattress. how does that happen?

84 x 36 x 5 cm NightNite® Surestart Crib Mattress, 33CMHR foam with Air Channels, 5 cm Deep

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26/02/19

Nickname * Ollay and Pete Very Happy

natural and waterproof and washable cover with comfortable feel is what was searching for so for my little cherub this is the perfect safe moses basket mattress

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Nickname * ticks all boxes

no foam, i hate petroleum products they all stink! this is lambswool and coir with a natural waterproof cover 95% brushed cotton , perfect.

74 x 28 x 5 cm NightyNite® NaturalStart Moses Basket Mattress 5 cm deep with Natural Coir and Lambswool Support

Nickname *FTPO Great product

was very impressed with the quality of the mattress. It feels really comfortable and I like the fact that it comes with a waterproof cover.

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Nickname * hannahahah perfect good value

First saw this mattress on Amazon and then googled it found the manufacturer i get an extra cover buying from the manufacturer direct but cost me for delivery. still a better deal the spare cover is perfect for those little accidents. the mattress is just perfect

120 x 60 x 10 cm Sleepeezi All Foam Cot mattress With A Waterproof Protector And Quilted Microfibre Cover

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Nickname * illyknows perfect, great good, etc etc

just gorgeous, ;lovely feel breathable cover, and a host of other benefits saw this mattress at a friends house so i am telling others

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Nickname * fusspots a proper job

The product is very good quality and well worth the money. but delivery was a little slow hence 4 and not 5 stars, although their customer service was very good in tracking it down and they offered to send a replacement that day if their courier did not deliver that day.. but it arrived. Looking back at my review i have spent more time complaining about the delivery than i have praising the mattress any sent it.. puff gone!

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Nickname * a branch line only 95%

Mattress is excellent quality and fits the crib we purchased perfectly. The washable cover is a good idea as well as the sliding waterproof section under the cover. Only thing about this that doesn't give it five stars is that the mattress had a strange smell i think from the plastic bag it was wrapped in . we had to wash the cover before use

84 x 43 x 5 cm The Surestart with COOLMAX® & Maxi-Space cover and Waterproof Protection

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Nickname * just quality

Bought this to replace one which was supplied with our crib which was basically a piece of 40mm foam with holes in it. I have to say that I'm very happy with this purchase as it is excellent quality & very well priced. Delivery from supplier was also a day earlier than indicated. 5 stars all round from me!!!

84 x 43 x 5 cm The Surestart with COOLMAX® & Maxi-Space cover and Waterproof Protection

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Nickname * Mouse very good

120 x 60 x 10cm NightyNite® Reassurance Pocket Sprung With A Luxury Microfibre Cover

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Nickname * Grace&bert great service great mattress

i have an old crib i wanted to use , could not find crib size anywhere on net phoned up really helpful staff knew their stuff mattress perfect fit . try and get that help immediately on Amazon

84 x 36 x 3.5 cm Nightynite® Ambassador Crib Mattress with COOLMAX® & Maxi-Space Cover and Waterproof Liner

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Nickname * whizzy perfect Moses basket mattress

As described cover removable for the purpose of washing . Bought for someone else . Recipient delighted with it. Arrived within specified

90 x 40 x 3.5 cm Nightynite® Ambassador Crib Mattress with Luxury Microfibre cover and Waterproof liner

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Nickname * gilly fantastic for non standard crib size!

t a really good price . It fits into the swinging crib perfectly given that it's an older non standard model. Baby seems comfortable when laying on it. Great delivery and packaged well. Highly recommended!

89 x 38 x 3.5 cm Nightynite® Ambassador Crib Mattress with Luxury Microfibre Cover and Waterproof liner

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Nickname * upforadeal Good Buy wondered if they got price wrong

My baby slept beautifully on this mattress. I was very anxious to get the BEST mattress I could, at the most reasonable price. This is soft, comfortable and the cover washes well and dries quickly. i was expecting to pay more having see the rubbish mattress that came with the crib

89 x 38 x 3.5 cm Nightynite® Ambassador Crib Mattress with Luxury Microfibre Cover and Waterproof liner

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29/02/19

Nickname * Mersyg Lovely mattress

This mattress fits the crib we were given perfectly, this was the only site that sold a mattress the right size, baby finds it comfortable to lay on. It has a lovely quilted top, so you know which way up it should be in the crib.

84 x 38 x 3.5 cm Nightynite® Ambassador Crib Mattress with Luxury Microfibre cover and Waterproof liner

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29/02/19

Nickname *on the edge Perfect fit at last

At last I have found a mattress that fits my crib. the crib had been used for my son 29 years ago and they wanted it for their daughter but I had trouble getting the size as all new ones were too long or too wide. I was thrilled to find this and it fits perfectly, my granddaughter can now sleep in the same crib as her daddy did.

67 x 30 x 3.5 cm The NightyNite® Ambassador Moses Basket Mattress With Quilted Microfibre Cover and Waterproof liner

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27/02/19

Nickname * Gen4u Excellent product Excellent service

Loved ours so much bought another for my sister in law. Cover is excellent prevents anything from getting through to mattress. Washes easily and dries quickly. Our first mattress went astray in post. Customer service very good and they sent another straight away.
Highly recommend.

84 x 36 x 3.5 cm Nightynite® Ambassador Crib Mattress with Luxury Microfibre cover and Waterproof liner

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19/02/19

Nickname * Irene better than price suggests

Very good quality mattress. but price puts you off initially it sounds cheap,, they would sell more if it was dearer

84 x 43 x 3.5 cm Nightynite® Ambassador Crib Mattress with Luxury Microfibre cover and Waterproof liner

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19/02/19

Nickname * iona top marks

I bought this as an occasional mattress to use at the in -laws. it is better then the one we have that i paid a fortune for. I think we will swop.

120 x 60 x 10cm NightyNite® Reassurance Pocket Sprung With A Luxury Microfibre Cover – 120 x 60 x10

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Nickname * Harper mag good qualirt and choice of sizes

Having a crib which is over 30 years old, I was so pleased having found the correct size and a good quality product. I would recommend the seller they were really knowledgeable

120 x 60 x 10cm NightyNite® Reassurance Pocket Sprung With A Luxury Microfibre Cover

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Nickname * harriot lovely mattress

So i brought this product at a risk as there was no star ratings or reviews but it come very fast and is very thick and looks comfy and my my little treasure loves it so i am doing a review please post it up

90 x 40 x 3.5 cm Nightynite® Ambassador Crib Mattress with Luxury Microfibre cover and Waterproof liner

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NIckname Gertrude ; lost for words

how can you make such lovely wonderful mattresses for an old boori cot and you are just impossible to find on the internet.. i think you need to look at your SEO organiser

132 x 77 x 10 cm (Boori Size ) Nightynite® Easychange® Reassurance Pocket Sprung Cot Bed Mattress with Two Coolmax© toppers

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12/02/19

Nickname ivan90; know their stuff

I brought this cot back when we moved back from Canada some years ago. Now wanted it for my grandson. Really lovely Canadian cot 35 years old. I could not find the mattress size i required listed on Google and needed a mattress. I gave the guy on your helpline all the information and we had two phone calls

He laughed and continued to say I had built the cot wrong! so aggravating !( !!!!!)BANNED WORDS

Cut a long story short he wore me down with his knowledge, My wife said " just take his advice". I turned the base the other way up like he said, the new mattress arrived, in the size he said a perfect fit! (!!!!!)BANNED WORDS
Ivan glad all is well do you like us now :)

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Cot Mattress Company Latest Reviews

G.L Left this on TrustPilotAMAZING PRODUCT FROM AN AMAZING COMPANY

BUT your leaflet that comes with it is "!!!!" (banned word)

Mum and Baby Magazine Tester Reviews for the Nightynite® Easychange "Next To Me TCCP Free Safer Foam Mattress

How does this product make your life easier as a mum?

Tester 1 Mum and Baby magazine

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Tester 5 - Mum and Baby magazine

Would You Recommend This Mattress to a Friend?

Tester 1 - Mum and Baby magazine

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Tester 3 - Mum and Baby magazine

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Tester 5 - Mum and Baby magazine

Would You Choose This Mattress Against All Others On The Market?

Tester 1 - Mum and Baby magazine

Tester 2 - Mum and Baby magazine

Tester 3 - Mum and Baby magazine

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G.L Left this on TrustPilot

AMAZING PRODUCT FROM AN AMAZING COMPANY