helpline@cotmattresscompany.com

Call us if you have any questions: 01299 823223

The Cot Mattress Company Ltd.

The UK's Leading Baby Mattress Specialist

At The Cot Mattress Company we understand that you expect your Internet purchase to be delivered to you as soon as possible, and perform exactly as we have described in our shopping pages. We have taken great care to provide you with as much product information as possible, offering you all the information you need to come to a confident buying decision. Should you require further information please e-mail us at helpline@cotmattress.com or phone us on 01299 823223

Shipping

Cot and cot-bed, most  crib, travel and Moses basket mattresses  
For all these orders no matter how large delivered to UK mainland addresses (excluing highlands) we have a standard charge a shipping fee of only £4.99, (there are times we run free shipping promtions) We box pack our mattress to protect them, so toy receive your mattress in excellent condition.  We despatch cot mattresses to UK mainland by courier, for next working day delivery (if ordered before noon). Sometimes deliveries to Scotland take another working day, Currently we are achieving 97% delivered next day, Due to circumstances out of our control - motorway closures, some address being very tricky, to find, etc we cannot absolutely guarantee your delivery will be next day. if it is late please phone us on 01299 823223 or better still email helpline@cotmattress.com and we will get right on it.

Crib, travel cot, moses basket mattressunder £24
For all these orders we use First class post, currently just over 90% arrive next day

If you reside in the Highlands of Scotland or on a UK island,
We despatch your Crib mattress by post - but we cannot ship large mattress and/ or cots for the standard delivery charge, there will be a £10 extra charge for some large items please contact us for more information. cot mattresses to Jersey and Ireland extra £15

All orders received before noon are dispatched the same day.

Secure payments and Spam

We accept Visa, Visa Debit, Mastercard Maestro processed through Sage pay and we accept Paypal. When you send us your personal information - credit card details, address, phone numbers etc - we encrypt these details to ensure that we protect them from unlawful access. To purchase from us over the Internet you must be over 18 years old. We never ever pass your details on to a third party (other than your address to the courier company).

We will never send you an follow-up marketing material by post or email. there is enough spam about we will never add to it.

Receiving your order

When you receive your order, please check it carefully before you sign for it. if the parcel shows signs of damage to the outer carton or packaging, perhaps damp or split or crushed, please sign for it 'received damaged'. If you sign for the parcel as perfect and the outer packaging was ripped and consequently the mattress is damaged, we cannot be held responsible. Signing for it as damaged allows us to claim from the carrier.

Refunds policy

We make every effort to describe the products in great detail, however, should you feel that your purchase is not suitable we will accept it back providing it is returned to us in the same condition as it was dispatched, and in the original, unopened product packaging with the seal unbroken, this is the only was we can consider offer the mattress for resale

The cost of the return will be your responsibility. Please contact helpline@cotmattress.com and we will be pleased to arrange collection. However, it is often cheaper for you to send the mattress back by post. You have seven days from receiving the goods to take advantage of our distance selling refund policy.

Faulty goods

Our cot mattresses carry a one-year warranty. If you have purchased a product from us and it develops a fault, please contact helpline@cotmattress.com giving us the details of your complaint, date of purchase etc. We will arrange to have the item repaired or replaced if the fault is due to an inherent fault in the manufacture or it has not, in our opinion, proved fit for purpose. This guarantee does not affect your statutory rights.

Cookies

These are small pieces of information that we send to you via your browser.

Promotional offers

Because of the massive amount of spam we all suffer from we will not be adding to it by sending you promotional offers direct to your e-mail address.

Your account

Your account is with 'Cot Mattress Company Limited' and payment on your credit card is made via SageOur system will hold details of your sales transactions with us. We do not share these details with anyone. We do not see or ever hold details of your credit cards.

Price promise

We continually monitor competitor prices to ensure that we are competitive. If within seven days of purchasing from us you find that you could have purchased the absolute identical product cheaper from another "solely e-commerce company" please contact us and we will refund the difference. Nobody ever beats us on price and service!

Contact details

Helpline telephone: 01299 823223
Email: helpline@cotmattress.com